To lead the day-to-day delivery of the Open Arms project for Rotherham Federation, ensuring agreed targets, outcomes and milestones are achieved. The postholder will supervise and support staff, coordinate the programme of community events and engagement activity, and maintain strong partnership relationships. They will also lead on monitoring, evaluation and reporting requirements, ensuring accurate data collection, timely reporting, and continuous service improvement.

Duties and Responsibilities

Lead the operational delivery of the Open Arms project, ensuring activities are planned, delivered and reviewed in line with the project plan, outcomes and funder/contract requirements.

Be accountable for achieving project targets and key performance indicators, identifying risks and taking timely action to address underperformance.

Provide day-to-day supervision, guidance and support to Open Arms staff (and volunteers where applicable), including 1:1s, induction, coaching, rota coordination and performance support.

Lead on monitoring, evaluation and reporting: ensure accurate data capture, maintain monitoring systems, complete returns, produce narrative and outcome reports, and contribute to learning and service improvement.

Oversee and support a varied programme of Open Arms community events and engagement activities, ensuring venues, logistics, suppliers and staffing are coordinated.

Lead on partnership relations: proactively build and maintain links with council teams, voluntary and community sector organisations and other key stakeholders to maximise referrals, joint working and impact.

Oversee promotion and communications (including social media) to increase awareness and attendance at sessions and events, ensuring messaging is inclusive and accessible.

Ensure all events and sessions are delivered safely and in line with organisational policies, including risk assessments, safeguarding, health and safety, data protection and confidentiality.

Support a warm and welcoming environment at drop-in sessions; provide cover for annual leave and additional support as required, ensuring people are listened to and signposted appropriately.

Due to the nature of our work and to properly fulfil our obligations to our customers/service users, there will be occasions where work outside of normal working hours will be required.

To be able to work in all areas of the Rotherham Borough

Undertake training and development activities and attend relevant meetings and courses.

To be aware of and comply with relevant health and safety, child protection, operational, personnel, data protection and financial regulations, policies, and procedures.

To ensure equality of opportunity and delivery of a quality service are key principles in pursuing all of the above

Undertake other duties as determined by the line manager.

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For further details and to request an application pack, please contact: Sarah Fletcher on 07538 625113 or email sarah.fletcher@rotherfed.org

Website for job description: https://www.rotherhamfederation.org/we-are-recruiting-6/

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Rotherham Federation of Communities Ltd

Springwell Gardens Community Centre

Eastwood View

Rotherham

S65 1NH

Email: info@rotherfed.org

Telephone: 01709368515

Website: https://www.rotherhamfederation.org/

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