Financial inclusion support and advice can make a huge difference to people going to foodbanks – enabling them to maximise their income and ensure their debts are under control so that they no longer need to come to food banks. As an Advice Engagement Volunteer, you will be interacting with people as they attend the foodbank to understand their circumstances, identify any unmet advice needs, and introduce them to this exciting new support that the foodbank and DIAL can now offer.
This role involves:
● Actively listening to people coming to foodbanks about their circumstances
● Identifying unmet advice needs and undertaking triage where possible to scope the urgency of these
● Introducing the foodbank’s advice service and how it may be able to support the individual to tackle the issues that they’re experiencing
● Introducing people to the onsite adviser or booking them an appointment for their initial advice assessment in a timely manner that aligns with the urgency of their issue(s)
● Liaising with the adviser to ensure that a high-quality client experience is maintained
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Recruitment process: ● Click the 'Register interest' button below and tell us a bit about why you're interested in the role
● Informal chat with Charlotte, the Volunteer Training and Support Officer
● Onboarding and training
● Ability to show empathy to people who are from socially excluded backgrounds
● Adaptability and flexibility in handling different priorities
● Awareness and ability to uphold professional and personal boundaries
● A team player
● Good interpersonal skills, particularly in active listening and sensitivity in difficult situations
● Passion for fighting poverty and exclusion to help achieve a better society
● Understanding the need for confidentiality and a non-judgemental approach
● Willingness to learn new skills and meet new people
● Attention to detail
● Good administrative skills