Reception volunteers
Hosted by: Bluebell Wood Children's Hospice

Do you have a confident phone manner? Would you like to be a friendly face to those visiting the hospice? We are looking for enthusiastic and motivated individuals to support with the below tasks:

• Greet visitors to the hospice
• Act as a first contact for all telephone and drop-in enquiries. Aim to deal with the request or forward on to the most appropriate person/team as soon as possible
• Communicate positively with members of the public, staff members and other organisations, always aiming to build relationships and present Bluebell Wood in the best light
• Support other teams within the hospice by carrying out some basic administration tasks e.g. making phone calls, sending letters
• Basic IT skills to support with receipting for donations brought in to the reception
• At all times respect confidentiality, in line with the requirements of the General Data Protection Act
• Any other reasonable duties that maybe designated by the volunteer supervisor

Days required: Mon PM, Weds PM, Thur AM

How many volunteers are needed:

3

Recruitment process:

The process involves:
- Application form
- Informal chat with the Volunteer Co-ordinators to get to know you more and discuss the role further
- Standard level DBS check
- 2 character references
- e-learning
- From 1st April 2022, volunteers for this role must be double vaccinated against Covid-19.

Skills and quaifications:

What we are looking for:
Ideally you will:
• have a confident telephone manner
• be able to operate basic office equipment
• communicate well
• be friendly
• be willing to be part of a team
• be able to cope well under pressure
• respect confidentiality applying to all hospice areas
• be polite and respectful to everyone you meet whilst volunteering in this role
• act in a professional manner at all times
• co-operate and liaise with your team

Gender restrictions?: No
Type of activity: Administration