SSAFA Volunteer Caseworker
Hosted by: SSAFA - the Armed Forces charity

Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.

Days required: Mon AM, Mon PM, Tues AM, Tues PM, Weds AM, Weds PM, Thur AM, Thur PM, Fri AM, Fri PM

How many volunteers are needed:


Recruitment process:

All training is now delivered remotely online and, due to the nature of the role, can take a few weeks u to a few months to complete, but this is led by the volunteer. All Caseworkers will have an informal interview with their branch and will need to provide references and pass an enhanced DBS check before beginning induction.

Skills and quaifications:

Good listening and communication skills including written and spoken English
Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
Willingness to use our on-line case management system (this is covered in the caseworker training course) and good IT skills
Ability to keep within boundaries of the role with regards to friendship or giving advice
Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
Ability to maintain confidentiality and keep information safely
Access to public transport or a car to travel to appointments with clients
Able to provide two referees: former employers or other people that know you well (other than relatives)

Gender restrictions?: No
Type of activity: Administration, Befriending and buddying