Customer Satisfaction Volunteer
Hosted by: South Yorkshire Police

The foundations of SYP’s success include the delivery of an excellent victim-led service. To do this we have to ensure that victims are at the centre of our service. We treat victims, witnesses and customers with respect, empathy and compassion in our service delivery.

Main duties:

-As a Customer Satisfaction Volunteer, you will work alongside colleagues and fellow volunteers, making phone calls to victims of certain crime types including burglary, hate crime and vulnerable victims.

-You will ask a series of pre- set questions in order to improve customer satisfaction.

Days required: Mon AM, Mon PM, Tues AM, Tues PM, Weds AM, Weds PM, Thur AM, Thur PM, Fri AM, Fri PM

How many volunteers are needed:

3

Recruitment process:

If you have any questions ahead of applying, please contact us on
Email: SYPVolunteers@southyorks.pnn.police.uk
Phone: 01709 832353 and ask for the Police Support Volunteer Project Officer
Application forms can be found on our website:
https://www.southyorkshire.police.uk/sign-up/join-team-syp/to-volunteer-...

PLEASE NOTE THAT ALL APPLICANTS WILL BE SUBJECT TO THE FORCES VETTING PROCESS PRIOR TO
APPOINTMENT. FURTHER DETAILS AVAILABLE UPON REQUEST.

Skills and quaifications:

Essential criteria:

 Excellent communication skills
 Confident in speaking to members of the public over the telephone
 Willing to undertake training on police systems as required
 Competent in using computers
 Reliable and organised
 Able to volunteer for a few hours every week on a regular basis
 Volunteers must be a minimum of 18 years of age

Type of activity: Administration