Telephone Support Volunteer
Hosted by: Humankind

A service to provide holistic support to people in Barnsley with mental health and / or learning difficulties. It has an early intervention and preventative focus to support individuals to improve health, wellbeing and independence, enabling people to have choice and control of their lives.
The Early intervention Prevention & support Service which mental health inclusion is part of, is a low level mental health service. Humankind are commissioned via Barnsley council to deliver this service.
Humankind are looking for volunteers to support people living with mental wellbeing issues to offer support and companionship to help with their recovery journey.
The support will be provided for 3-6 months.
Due to social distancing, the support offered will be telephone based. The focus of the support will include some / all of the following
• To prevent social isolation
• To reduce feelings of loneliness
• To increase independence
• To encourage people to make positive choices and decisions that affects them
• To increase people’s ability to take part in purposeful activities
• To have a better understanding of one’s mental wellbeing by attending one of our structured groups

Days required: Mon AM, Mon PM, Tues AM, Tues PM, Weds AM, Weds PM, Thur AM, Thur PM, Fri AM, Fri PM

How many volunteers are needed:


Recruitment process:

Interviews will take place Via Zoom due to COVID restrictions
To request an application form please email

Skills and quaifications:

The role involves
Supporting and signposting service users
Being motivational
Talking positively about recovery
Supporting people to access and engage with the service

The role will be telephone based in the office
Living with a mental health issue or learning disability can sometimes cause someone to withdraw from social interaction. As we come out of the pandemic this is more likely to be happening. This can make them feel isolated and get in the way of recovery. The volunteer role aims to increase social interaction and reduce isolation.

Volunteers will be expected to complete core training through a variety of eLearning and zoom classes.

Personal qualities:

Be Punctual thoughtful, reliable and responsible for communicating with the organisation
Experience of volunteering or working with adult with mental health or learning disabilities is desirable but not essential
Confident verbal communication skills and able to engage people in conversation by telephone.
Build positive and trusting professional relationships with Service users
Experience of offering constructive feedback
Experience of Goal setting
Able to work to instruction and on own initiative
Able to volunteer in line with Humankind policies and procedures
Able to abide by confidentiality and professional boundaries
Able to take brief notes to capture each session which will be inputted by the organisation
To commit to a minimum of 3 hours per week for at least 6 months to allow the relationship to be beneficial

Gender restrictions?: No
Type of activity: Befriending and buddying, Mental Health